Date: 2025
This privacy statement explains how 4DWARE handles personal data when you use our website www.4dware.com and our services. 4DWARE processes personal data in accordance with the General Data Protection Regulation (GDPR).
1. Contact details
4DWARE
Address: Mari Andriessenhof 27 1628ZM Hoorn. the Netherlands
E mail: contact@4dware.eu
Website: www.4dware.eu
Telephone: +31 229 701914
4DWARE has an internal privacy and data protection officer who can be reached at: contact@4dware.eu contact@4dware.eu
2. Personal data we process
4DWARE processes personal data when you visit our website, when you are a customer, or when you contact us.
We process the following categories of data:
• First and last name
• Email address
• Phone number
• Billing and address details
• Device information such as internet browser and device type
• IP address
• Website behavior such as pages visited and click behavior
• Technical log data for security and error analysis
• Optional information provided by you, such as messages through forms or support requests
• Account data if you log into a portal
Special categories of data
4DWARE does not process special or sensitive personal data such as health data, biometric data, or information from minors, unless required for a specific service and only with explicit consent.
3. Purposes and legal bases for processing
4DWARE processes personal data solely for the following purposes:
1. Execution of our services
• Delivering VR equipment and IMS services
• Managing customer accounts and configuring devices
• Processing orders, payments, and shipping
• Providing technical support
Legal basis:performance of a contract
2. Communication
• Responding to questions and support requests
• Sending important information about services or updates
Legal basis:Legal basis: legitimate interest
3. Improvement of the website and services
• Anonymous and non-anonymous analysis of website usage
• Optimization of functionality and performance
• Security and abuse detection
Legal basis:Legal basis: legitimate interest and consent (for cookies)
4. Marketing communication
• Sending newsletters when you subscribe
Legal basis:Legal basis: consent
5. Legal obligations
• Administrative and tax obligations
• Retention of invoice data
Legal basis:Legal basis: legal obligation
4. Retention periods
4DWARE does not retain personal data longer than necessary for the purposes for which it was collected.
Standard retention periods
• Customer and contract data: up to 7 years in accordance with tax regulations
• Support communication: up to 2 years
• Website analytics tools: according to the retention periods stated in the cookie policy
• Newsletter data: until you unsubscribe
Personal data is deleted once it is no longer needed.
5. Sharing personal data with third parties
4DWARE only shares personal data when necessary:
1. With processors
These are organizations that process data on behalf of 4DWARE,
such as:
• Hosting providers
• Payment service providers
• Software suppliers
• Courier services
• Device management platforms
Data processing agreements are in place with all these parties to ensure your data remains secure.
2. With other third parties
Only with your explicit consent or when legally required.
4DWARE never sells personal data to third parties.
6. Cookies and similar technologies
4DWARE uses functional, analytical, and optimization cookies. Our full cookie policy is available on the website and forms an integral part of this privacy statement.
7. Your rights under the GDPR
You have the following rights:
• Right of access
• Right to rectification or erasure
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
Requests can be submitted via: contact@4dware.com
To prevent misuse, 4DWARE may request additional identification. You will receive a response within four weeks. You also have the right to file a complaint with the Dutch Data Protection Authority.
8. Security of personal data
4DWARE takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, and unwanted disclosure.
Examples of measures include:
• Encrypted connections (SSL)
• Access control and authentication
• Secure storage environments
• Regular security updates
• Logging and monitoring
• Data minimization
If you suspect that your data is not properly secured, you can contact us directly via contact@4dware.eu
9. Changes to this privacy statement
4DWARE may update this statement when new services, technologies, or legal requirements make it necessary. The current version is always available on our website.